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| Viewing & Placing Orders FAQ's |
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You can check the status of an order by first logging into your My Account and then clicking on the "Sales Order" tab. If you have placed orders in our system your orders will be listed here. Simply click on the order to view details. If you have questions about an order you can contact customer support at any time.
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You can view previously placed orders by first logging into My Account and clicking on the "Sales Order" tab. If you have placed orders in our system your orders will be listed here. A complete history of your Orders is always stored securely in the your My Account. Simply click on the order to view details. If you have questions about an order you can contact customer support at any time. ...
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You can check all your Web Listings and Text Ads by logging into your My Account and clicking on the Web Listings or Text Ads tab. If you have submitted a site or sites in our system, each listing will be displayed by the URL. Click on the URL associated with the listing you would like to view. A detailed report of all the information regarding the listing will be displayed. Simply click on the UR ...
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During the process of placing an order through Yellow Pages of America, changes can be made at any time by clicking on the View Cart button located in the top right hand corner of the page. Also during the check out process there is an "Edit Your Cart" link below the list of items in your cart. You will see a remove link at the right of each product listing in your cart. Click remove and then cont ...
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At YellowPagesofAmerica.com there are no contracts or cancellation fees. If for any reason you are dissatisfied we give you the right to terminate service at any time. There are also no pro-rated returns or credits associated with a cancellation. Once you have engaged a month of service you are financially obligated for that month. Cancellations will be finalized at the beginning of the next billi ...
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If for some reason you are attempting to apply a promo code to your order and the shopping cart is not reflecting the
promotional discount associated with the promo code, please attempt to re-enter the code exactly as it's displayed, or feel free to contact us at any time to reconcile the order total to properly reflect the discount. ...
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If you have placed an order through Yellow Pages of America you will receive an email confirmation with an overview of all your order details. You can also login in to your My Account and view your order details under the Sales Order tab. If you've received a confirmation email or you have checked the Sales Order tab and can see you order, the order has been completed.
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To remove items from your shopping cart simply click the remove button which is located under the cost of the product that you wish to remove. The page will then refresh and you will able to then complete your order or continue shopping if you like.
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At this time Yellow Pages of America can only accepting US currency. For those customers located outside of US, purchases can only be made in US dollars. Currently we are only excepting major credit cards for payment. We will be excepting payment by check in the near future.
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| Billing & Account Questions FAQ's |
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Checking your account balance is easy. Simply login to your My Account and in the top right hand corner of the page you'll see a balance summary.From there you can click the Make A Payment button to apply a payment to your account or you can also click the View Billing History to view a summary of your billing history.
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The type of advertising you're doing with YPoA will determine the credit value you will have available to you. Credit in the YPoA system is a reflection of the dollar amount invested in your campaigns. Deposits to your "Credit Account" can be made at any time either through the Store or through your My Account and can be put toward any or all of the Yellow Pages of America products and services....
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In order to control your payment settings simply login to your My Account. At the bottom of the page under Settings and Extras click on the link associated with Payment Settings. From there you will be able to Add, Edit, Delete, or Remove payment information. Enter your payment information and click Save Information.
You can also add new forms of payment at any time.
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When you sign up to advertise with Yellow Pages of America there are no contracts or long term agreements. If you feel you need to cancel services with YPoA simply login to your My Account and click on the Sales Orders tab. Just below your list of orders you'll see a blue link that says Order Support. Click on that link and then click on the green button that says Submit New Ticket. There is also ...
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Support tickets are used to allow customers to communicate billing and account concerns, as well as technical issues with the appropriate staff through our My Account area. Support tickets are answered in the order they are received. Support Tickets are created and submitted through your My Account. As you login to Your Account you will see a "Submit A Ticket" link on the right hand side of the pa ...
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If you would like to sign up for an account with Yellow Pages of America click on the Sign In link located in the main navigation throughout the site. www.Yellow ...
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If you are trying to login to your My Account and have forgot your password click on the Forgot Password? link just below the login fields. The next screen will prompt you to enter your email address. Be sure to enter the email you originally used when you set up the account. Log-in to the My Account section and scroll down to "Account Information" this area will allow you to reset your password a ...
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If you feel that your current balance is incorrect or displaying improperly under your list of orders you will click the Order Support link, or the Submit A Ticket link on the right side of the page under the subscription activity in the Sales Orders tab.
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If you would like to reset or change your password, login to you My Account and scroll down to the bottom left hand side of the page to Account Information. Click on the link that says Reset Password. This area will allow you to reset your password and create a new one. The changes take place immediately so be sure to use the "new password" if you login again.
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It is possible to create more than one account however we recommend only registering one account per advertiser to help consolidate and organize you orders, web submissions, texts ads, keywords, and reports. If you do not have an account with Yellow Pages of America click on the Sign-In link located in the main navigation throughout ...
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| Payment & Pricing Questions FAQ's |
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US customers who purchase products and services from Yellow Pages of America will be taxed a 5% GST charge which will be applied to the sub-total amount of all products purchased.
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In the check out process, if you have received a coupon or “promo code” and you would like to apply the discount to a current order, you will enter the code at the bottom left of the shopping cart page in the promo code field. Once the code has been entered, click the Apply Promo Code button. The shopping cart will refresh with the new subtotal. Last, click check out to finalize the or ...
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When you purchase Yellow Pages of America products or services, currently we can only except credit cards for payment. Other forms of payment will soon be optional. If you are placing an order over the phone, Yellow Pages of America will place the order and bill your account manually. If you are placing the order over the internet we will process your card online. In both cases you will receive an ...
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When you place an order with Yellow Pages of America you will receive an Order Confirmation receipt via email. The Order Confirmation will provide a thorough overview of products and services purchased. There will also be basic instructions regarding how to get started, and how to contact us if needs be. Be sure to save all purchase receipts you receive from Yellow Pages of America.
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In order to control your payment settings simply login to your My Account. At the bottom of the page under Settings and Extras click on the link associated with Payment Settings. From there you will be able to Add, Edit, Delete, or Remove payment information. Enter your payment information and click Save Information.
You can also add new forms of payment at any time.
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When you purchase Yellow Pages of America products or services, currently we can only except credit cards for payment. Other forms of payment will soon be optional. Payment can be made online in the check out process of the Yellow Pages of America website. Or you can feel free to call any time to place orders over the phone.
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If you are having problems getting your coupon or promo code to work properly please complete your order first, then contact our customer support. We will make sure to honor the promotional discount you should be receiving.
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Creating an account on Yellow Pages of America is easy and has many benefits. You can easily create an account by clicking sign-in on the home page or by clicking the My Account button located in the top right hand corner of the site. From there you will be prompted to create an account if you do not already have login user name and password. Whether you have a Free Listing or have purchased any o ...
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When you purchase Yellow Pages of America products or services, currently we can only except credit cards for payment. Other forms of payment will soon be optional.
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When you establish a billing account with Yellow Pages of America your payment information is secure and confidential. We have taken all the necessary encryption precautions for protecting the privacy of our customers. ...
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